Tier II Support Specialist
Technical Support Specialist II – The First Line of Excellence
What You'll Do:
2+ years of experience required: As a Tier II Support Specialist, you will serve as a key point of contact in delivering advanced technical support to clients, ensuring issues are resolved efficiently and effectively. This role is focused on troubleshooting and providing expert solutions to IT-related challenges, with a strong emphasis on maintaining high levels of client satisfaction. In instances where issues exceed the scope of Tier II support, you will collaborate with senior-level technical teams to facilitate seamless escalation and resolution, ensuring minimal disruption to client operations. You will be responsible for managing inbound support requests, overseeing service ticket resolution, and ensuring meticulous documentation for every client interaction.
Your strong communication skills will be vital in maintaining proactive engagement with clients, ensuring they are informed throughout the resolution process and that their service expectations are consistently exceeded. Your ability to distill complex technical information into clear, actionable steps will be especially valuable in assisting non-technical clients. By applying your expertise to swiftly resolve issues, you will directly contribute to the enhancement of client satisfaction while helping to elevate the overall effectiveness of the support team and drive the company’s continued success.
About Secure Data Technologies:
At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.
What We Offer:
Competitive Pay & Benefits – including health insurance, retirement plans, and paid time off.
Generous Time Off – 10 days PTO, 3 personal days, 1 floating holiday, and your birthday off!
A High-Performance Culture – Collaborate with a team that thrives on growth, learning, and community.
Professional Development – Get access to top-tier training, certifications, and career growth opportunities.
Cutting-Edge Tech – Work with innovative solutions and leading-edge technologies to drive your success.
This isn’t just another support role – it’s your chance to be at the forefront of Secure Data Technologies’ evolution, solving problems, providing exceptional service, and making an impact every single day. If you’re ready to troubleshoot issues, enhance user experiences, and thrive in a fast-paced, problem-solving environment, we want you on our team.