Sales Support Specialist I

Secure Data is looking for someone who’s ready to jump in, learn something new, and make an impact. Whether you’re just starting your career or you’ve been in IT/Tech space for years, this is a role for someone with drive, curiosity, and the willingness to roll up their sleeves.

As a Sales Support Specialist I, you’ll be the go-to person for keeping things moving between our clients, outside Account Managers, and manufacturer partners. From managing inbound and outbound communications to helping secure opportunities through discount programs, you’ll make sure every client interaction is smooth, professional, and productive.

Work Schedule: On-Site: Monday through Friday, 8:00 AM to 5:00 PM, with additional hours as needed based on business demands.

Office Location: 2200 E Sunshine St Ste 116 Springfield, MO 65804

FLSA Status: Hourly, Non-exempt.

About Secure Data: We are a proud veteran owned company who helps businesses solve complex challenges with smart, secure IT solutions — from cybersecurity to cloud to digital transformation. We’re serious about staying ahead of the curve, building trust with our clients, and growing a team of people who want to win together.

Benefits:

• Generous PTO package - 15 days (3 weeks minimum) for full-time employees.
• Full benefits package, health, dental, vision provided by UHC.
• Secure Data covers 100% of the employee-only dental premium, providing essential dental coverage at no cost to the employee.
• Retirement plan with a 6% employer contribution.
• Ongoing professional development, industry certifications, and growth opportunities.
• Life insurance options, STD, and LTD coverages.

What You’ll Do:

• Handle incoming client inquiries and keep communication flowing.
• Partner with Account Managers and manufacturer reps to identify and maximize opportunities.
• Support clients with renewals, product questions, and issue resolution.
• Maintain accurate data in Salesforce.com CRM.
• Create and update quotes in Connectwise CPQ.
• Work with internal teams to plan, problem-solve, and deliver top-notch service.

What We’re Looking For:

• Someone who wants to learn and grow.
• 1+ year in B2B sales support or customer service (tech industry experience is a plus).
• Strong computer skills (Microsoft Office, CRM tools).
• Clear, confident communicator—both written and verbal.
• Organized, detail-oriented, and able to handle multiple tasks.
• A team player who can also work independently.

Bonus Points For:

• Salesforce and Revenue Cloud experience.
• Sales or technology certifications.
• Knowledge of the technology industry.

Why You’ll Love It Here:

You’ll be part of a collaborative team that values initiative, problem-solving, and personal growth. You’ll have the chance to work closely with seasoned sales professionals while building skills that can take your career in many directions.

If you’ve got the drive, we’ve got the tools, training, and team to help you succeed.

Apply today and bring your curiosity, work ethic, and passion for helping clients succeed.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required) Associates (preferred) 

Experience:

• Customer service: 1 year (Required)
• Customer relationship management: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Springfield, MO 65804 (Required)
• Work Location: In person

Physical Requirements: 

• Sedentary role: Majority of the work is performed while seated at a desk in an office or remote setting, with extended periods of computer use and screen time.
• Repetitive motions: Frequent use of keyboard, mouse, and video conferencing platforms; regular typing, clicking, and data entry.
• Verbal communication: Daily interaction with clients, internal teams, and leadership via virtual and in-person meetings; must be able to speak clearly and confidently for extended periods.
• Auditory demands: Ability to hear and interpret verbal communication through phone and video calls, including nuanced technical and business discussions.
• Minimal lifting: Occasionally required to lift or carry laptops, presentation materials, or small equipment up to 20 pounds.
• Hand-eye coordination: Required for real-time collaboration in digital systems, scheduling, report generation, and system navigation.
• Visual acuity: Ability to accurately read, analyze, and interpret reports, dashboards, small text, contracts, and digital content across multiple platforms.
• Cognitive demands: High level of sustained attention, organization, and strategic thinking required to manage multiple client priorities, translate business needs into technical solutions, and stay ahead of trends.
• Travel: Some regional travel required for on-site client meetings, strategic planning sessions, or project launches. Travel may involve driving or flying and occasional overnight stays.

Equal Opportunity Employment: Secure Data Technologies, Inc. is an Equal Opportunity Employer and is committed to ensuring a diverse and inclusive workplace free from discrimination based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by law.