Client Success Manager
Secure Data Technologies, Inc., is seeking a methodical, strategic, and insight-driven Client Success Manager to join our team. This isn’t just another customer success role – it’s your opportunity to drive the evolution of Secure Data Technologies, Inc., building long-lasting client relationships and making an impact every day. If you’re ready to leverage your technical expertise and strategic thinking to ensure our clients thrive, we want you on our team.
As the primary point of contact for assigned clients, you’ll guide them through a seamless post-sales experience, focusing on understanding their IT needs and driving adoption of Managed Services, Professional Services, and VAR solutions. You’ll proactively identify opportunities for upselling and cross-selling, ensuring clients maximize the value of our solutions while contributing to our growth.
Your ability to solve complex problems and build strong, trust-based relationships will be key to driving customer satisfaction and retention. If you're ready to thrive in a fast-paced, dynamic environment where every interaction counts, this role is made for you.
Key Responsibilities:
Customer Engagement: Proactively build and maintain strong relationships by deeply understanding your customers’ IT goals and objectives.
Solution Adoption: Lead customers through a structured, data-backed approach to successfully integrate and adopt our solutions, ensuring they derive maximum value.
Revenue Growth: Collaborate with the sales team to identify upselling and cross-selling opportunities based on a detailed understanding of customer needs and technical challenges.
Problem Resolution: Utilize a methodical approach to solve complex customer challenges, ensuring satisfaction and client retention.
Business Reviews: Conduct strategic business reviews by analyzing performance data, identifying trends, and understanding future needs to ensure continuous improvement and long-term customer success.
Cross-functional Collaboration: Work seamlessly with internal teams such as Sales, Technical Support, and Professional Services to ensure efficient service delivery and that client needs are met at every stage.
Customer Advocacy: Provide actionable insights and feedback to internal teams based on customer interactions, advocating for product evolution and service enhancements.
CRM Management: Keep detailed, accurate customer records within the CRM system, tracking engagement metrics, touchpoints, and opportunities for future growth.
Ideal Candidate:
- 3-5 Years of experience in customer success, account management, or IT sales.
- Analytical thinker with a strong understanding of IT solutions and customer needs.
- Capable of methodical planning and proactive problem-solving to drive customer success.
- Results-oriented with a proven track record of maintaining high levels of customer satisfaction and retention.
- Strong communication skills and collaborative mindset to work across teams and drive client-focused outcomes.
- Ability to leverage data and insights to optimize service delivery and ensure that customer goals are being met.
- Bachelor’s degree in marketing, Business, or a similar field required.
About Secure Data Technologies:
At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.
What We Offer:
Competitive Pay & Benefits – including performance bonuses, health insurance, retirement plans, and paid time off.
Generous Time Off – 10 days PTO, 3 personal days, 1 floating holiday, and your birthday off!
A High-Performance Culture – Collaborate with a team that thrives on growth, learning, and community.
Professional Development – Get access to top-tier training, certifications, and career growth opportunities.
Cutting-Edge Tech – Work with innovative solutions and leading-edge technologies to drive your success.