Tier I Support Specialist

Technical Support Specialist I – The First Line of Excellence

What You'll Do: 

As a Tier I Support Specialist, you’ll be the first line of defense in providing exceptional technical assistance to clients. This role is all about solving problems and ensuring clients receive timely resolutions for basic IT issues, ensuring that every interaction counts. When challenges escalate, you’ll work with higher-level support to ensure complex issues are handled seamlessly, keeping clients satisfied and operations smooth. You’ll manage inbound support requests, monitor service tickets, and maintain clear, up-to-date documentation on every client interaction. Communication is key, so you’ll stay in constant contact with clients, keeping them informed and exceeding service expectations. Your ability to simplify technical concepts and communicate clearly will be crucial, especially when working with clients who aren’t tech-savvy. By resolving issues quickly and efficiently, you’ll directly contribute to client satisfaction, while playing a key role in enhancing the overall performance of the support team and the company’s success.

About Secure Data Technologies:

At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.

What We Offer: 

Competitive Pay & Benefits – including health insurance, retirement plans, and paid time off.
Generous Time Off – 10 days PTO, 3 personal days, 1 floating holiday, and your birthday off!
A High-Performance Culture – Collaborate with a team that thrives on growth, learning, and community.
Professional Development – Get access to top-tier training, certifications, and career growth opportunities.
Cutting-Edge Tech – Work with innovative solutions and leading-edge technologies to drive your success.

This isn’t just another support role – it’s your chance to be at the forefront of Secure Data Technologies’ evolution, solving problems, providing exceptional service, and making an impact every single day. If you’re ready to troubleshoot issues, enhance user experiences, and thrive in a fast-paced, problem-solving environment, we want you on our team.